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Good Dog

Good Dog

www.gooddog.com
What is your customer experience with Good Dog?

Good Dog Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

Based on reviews, created with AI
Rating Distribution

Good Dog averages a 2.1 star rating from 22 reviews with about 25% would likely recommend; overall sentiment is negative.

Positive Feedback

Users praise the website, some breeders, and occasional helpful customer service interactions and smooth transactions.

Negative Feedback / Risk Areas

  • Frequent Good Dog customer complaints about unresponsive customer service and long hold times.
  • Reports of lost payments, deposit disputes and requests for refund denied or unresolved.
  • Concerns over breeder quality, misleading listings, and billing practices.

Key Takeaways for Future Customers

  • Read Good Dog reviews and vet breeders independently before paying deposits.
  • Document payments and expect challenges with support when seeking refunds or billing fixes.
View full overview ›

Media from reviews

Good Dog - Breeder charged me 1500.00 for delivery and dog has birth defects that he did...
Good Dog - Account hold/suspensionGood Dog - Account hold/suspension - Image 2Good Dog - Amazing peopleGood Dog - How long does it takes to get approval?Good Dog - Breeder applicationGood Dog - Breeder application - Image 2
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Show reviews that mention
breeder account service people dog dogs reason response vet deposit
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Anonymous
map-marker Miami, Florida

Im not a pissed customer, I just need help. I waited for a real person for 2hrs with no answer. Please call me at 305-450-****. I don’t use the AI service because it simply doesn’t understand question

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Please call me, Dean Hancock @ 305-450-****. I was on hold for 2 hrs waiting for a real person. I dont use the AI because it doesnt understand.

I wrote an inquiry to the helpline & have had a generic answer.

Please call me, because I need your help

View full review
Robert Heather E

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Refund

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Put a deposit on a puppy and drove three hours to see the dog, and it wasn't what we needed. The breeder is no longer willing to work with us, so we lose our deposit with no dog. I do not recommend gooddog.com for that reason.

View full review

User's recommendation: Do not use gooddog.com unless you don’t care about what puppy you get and you’re going by picture only

April N Ejg
map-marker Ojai, California

Messed up service

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Can't get ahold of customer service and dealing with a fraudulent breeder. *** this. Do not adopt or buy here.

View full review
Cons:
  • Jerk butt breeders

Preferred solution: Apology

User's recommendation: Steer clear of this scam

Judi L Afr
map-marker Riyadh, Riyadh Province

Breeder charged me 1500.00 for delivery and dog has birth defects that he did not disclose. Now he has ghosted me on his personal phone. He is in violation of lemon law for dogs. Shame on him.

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Good Dog - Breeder charged me 1500.00 for delivery and dog has birth defects that he did...

Dog was born with abnormalities which the breeder acknowledged after he left our house. He is in violation of California lemon law dog laws.

My daughter has been bedridden for 18 years. Her service dog went to Heaven after 16 years of constant companionship. The breeder was fully aware of the situation. He charged me $1500.00 for delivery and hid the tail.

We are devastated. Shame on him.

View full review
Loss:
$5500
Cons:
  • Bad breeders

Preferred solution: Full refund

User's recommendation: Know there are peopke out there with no ethic. Know there are laws to protect you. ALWAYS use credit card so u have fraud protection.

April C Qol

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Cobourg, Ontario

Account hold/suspension

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Good Dog - Account hold/suspension
Good Dog - Account hold/suspension - Image 2

The buyers are not well screened. I was contacted by a buyer that only used initials in his profile, so I had to find out his name.

I was able to make contact with the buyer and we had a deal with a puppy. He seemed nice in our phone conversations. After delivery of the puppy and meeting the buyer, he became unhinged. He claimed several medical issues with the puppy that he did not have any veterinary proof of.

He has been threatening, stating, 'I will ruin you.' He is claiming his puppy is half blind, growing hair out of its eye and something about needing teeth pulled. He has no vet bills or vet chart notes to provide to prove any of his accusations. He then contacted Good Dogs and claimed untrue things when I have been with Good Dogs for years, and they are suspending my account. This buyer has continued to harass me.

I don't feel safe and I will end up in court filing a restraining order because this is the good verification process that Good Dogs provides! Below is a screenshot of the threatening message he left for me, and next to that is a picture of the puppy just prior to delivery.

View full review
Loss:
$1
Pros:
  • Platform to advertise litters of puppies
Cons:
  • Poor screening very invasive rules to meet their requirements

Preferred solution: Apology

User's recommendation: Consider other venues to advertise your puppies, and don't believe Good Dogs care about you or your safety. They only care about the money

Julie H Npm

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Delta, Ohio

Help with account

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I am locked out of my account and I've tried to reset it multiple times, but it will not send me a link. I emailed the company multiple times.

View full review
Pros:
  • Safe site
Cons:
  • Cannot get any human to help me

Preferred solution: Access to my account

User's recommendation: Still no call resolution

Krystale E

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Not received payment

Paid $2500.00 for a mini Australian Shepherd, and the payment said it was taken but hasn't gone through the app. The $ is gone; I was charged the full amount.

View full review

Preferred solution: My puppy and my money to go through

Anonymous
map-marker Lewiston, Maine

2 reasons

I have a gentleman who keeps wanting to pay me. He found me threw Good Dog n states you guys won't take his credit card n he wants to buy my puppy.

Then I have a lady which keeps having this reason or that reason of why she hasn't finished paying for her puppy it's over 10 weeks.

Now it does say nonrefundable deposit? Right.

I'm ready to rehome. I look forward to hearing back

View full review
eva g Vej

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Our puppy arrived positive for Giardia Antigen. We have now paid $192.14 for meds and retesting. Breeder won’t respond and Gooddog won’t respond. I wrote to you before about this problem.

Nothing has happened. No response from Gooddog.

Frustrating. Thanks for following up after I wrote to you the first time. A disreputable company and dishonest breeder, Mario's pups, in South Miami. When we picked up our puppy, she made us wait in the yard.

I am wondering if the house was not clean, hence the worms in my puppy. Also, she didn't have a copy of the contract for us. She told us to take a picture.

Unprofessional, I would say. Thanks for listening.

View full review
Loss:
$192
Cons:
  • Terrible customer service & breeder vetting

Preferred solution: Reimbursement for our expenses: $192.14

Louise C Otx
map-marker Fairhope, Alabama

Breeder

Connie, a breeder for American Eskimo dogs, first told me they were AKC and UKC registered. Then she told me that she would sell both male and female to me for $1500.

Now, when I contacted her, she demanded a deposit of $1000 and said it was a non-refundable deposit. She stated that she did not have that conversation with me and also took the dogs off Good Dog because they would charge other fees. We had a verbal agreement, and she is not legitimate in telling people what they want to hear.

I don't trust her, and I would like for others to know this as well. Also, she told me they were AKC registered; now it's CKC registered.

View full review

User's recommendation: Do not purchase

rebecca w Rhp

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Amazing people

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Good Dog - Amazing people

My experience was amazing. I actually bought my dog through Maiden Heaven Yorkshire Terrier in Las Vegas, and the breeder was amazing.

She actually took the puppy for a final vet exam.

The puppy was healthy, and I cannot say anything more than good things. I'm glad I found this place; best decision of my life.

View full review
Pros:
  • Legit
  • Amazing breeders

User's recommendation: There legit

Pattie P Lad

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Run as fast as u can

They charge 6.5 percent to breeders and 3.5 percent sales tax to buyers. They do not stand behind anyone.

Go to AKC Marketplace; they at least have documentation and don't uncharge you. They are a puppy broker. Good dog; it should be shut down. AKC Marketplace, a.k.a.

horrible people. They are so bad at running it.

View full review
Loss:
$3500
Pros:
  • Non
Cons:
  • Upcharge they are a puppy broker

Preferred solution: Nothing they can give me id take

User's recommendation: Akc marketplace

Veron Gyz

Requesting a review

was asking for a review, am a breeder. That is all, as in 2022 was denied, followed all requests as well.

View full review
Anonymous

I t help

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My email has changed and I need help transferring my account to my new email. Can you help me ? Call me please

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Bree R Wjc

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Tried contacting more then once

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Updated by user Jun 21, 2025

Have better customer service

Original review Jun 05, 2025

I have tried contacting more then once to have someone explain why my breeder application didnt get approved and contuiously get no response this is very unprofessional. Good dog is unreasonable to qork with as well as we get no response on how to fix whats needed to be approved

View full review

User's recommendation: Don't they claim to only allow responsible breeders but yet allow mixed breeds

Joei Ynt

Lucy my pug

Well your breeder lied to me saying that Lucy was in the plane for over thirteen hours which was a lie they never Left Georgia I was there @6:00 then changed to 6

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